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 Post subject: Consumer Rights and Steam Advice?
PostPosted: Thu Jul 14, 2011 2:18 pm 
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Joined: Mon Apr 20, 2009 6:51 pm
Posts: 12348
Images: 5
Xbox Gamer Tag: Ugly Geezer
PSN Gamer Tag: UglyGeezer
Twitter Username: UglyGeezer
Steam Tag: UglyGeezer
I won with Zavvi, I won* (not wind) :oops: with Virgin now to chance my arm with Steam (but judging by their customer service so far, this could be tricky). I'm in an annoying persevere mode though :twisted:

Last week the brilliant Steam sale was on, I bought quite a lot. Bad Company 2 was up one day for a fiver, so it was a must for me.
But Steam wouldn't let me purchase I kept getting 'internal error' messages. It was just stick at the one page for BC 2 but let me purchase other games.
I e-mailed Steam 'support' who informed me it was a problem with paypal...it wasn't. I wasn't even getting me to the Paypal page.

I e-mailed again and they said that's right, we're sorry it was an internal error (by now the offer was long gone).
I said it was unfair that I didn't get it for a fiver and it would be the right gesture from them to give it to me at the sale price (each e-mail has a space of 24hours as it's taking them this long to reply). They then replied with another apology and said there was nothing they could do as the sale prices were now fixed to full price.....
...
....
...
So I said as I have proof I tried to purchase, an e-mail saying the fault was their end I would like to make an official complaint. They said they had sent the info off to the relevant dept and they would get back.

Anyone know if I have any sort of leg to stand on, some legislation I could throw at them when and if they do reply (I will start bugging them again in a few days if they dont).


8-) --@ :()> |_() --@ --@ --@ :-D


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 Post subject: Re: Consumer Rights and Steam Advice?
PostPosted: Thu Jul 14, 2011 5:16 pm 
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Joined: Mon Apr 20, 2009 6:51 pm
Posts: 12348
Images: 5
Xbox Gamer Tag: Ugly Geezer
PSN Gamer Tag: UglyGeezer
Twitter Username: UglyGeezer
Steam Tag: UglyGeezer
And a nice tune for you all.


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 Post subject: Re: Consumer Rights and Steam Advice?
PostPosted: Thu Jul 14, 2011 5:24 pm 
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Joined: Thu Nov 13, 2008 8:49 pm
Posts: 4102
Images: 15
Location: Ipswich
Highscores: 3
Xbox Gamer Tag: Frugal Daz
PSN Gamer Tag: BigSin1977
Twitter Username: FrugalDaz
Steam Tag: Frugal Daz
Game Center Tag: Frugal Daz
If you haven't paid, then you ain't entitled to anything.


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 Post subject: Re: Consumer Rights and Steam Advice?
PostPosted: Thu Jul 14, 2011 5:27 pm 
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Joined: Mon Apr 20, 2009 6:51 pm
Posts: 12348
Images: 5
Xbox Gamer Tag: Ugly Geezer
PSN Gamer Tag: UglyGeezer
Twitter Username: UglyGeezer
Steam Tag: UglyGeezer
I paid in sweat and tears :cry:


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 Post subject: Re: Consumer Rights and Steam Advice?
PostPosted: Thu Jul 14, 2011 5:42 pm 
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Joined: Thu Nov 13, 2008 8:49 pm
Posts: 4102
Images: 15
Location: Ipswich
Highscores: 3
Xbox Gamer Tag: Frugal Daz
PSN Gamer Tag: BigSin1977
Twitter Username: FrugalDaz
Steam Tag: Frugal Daz
Game Center Tag: Frugal Daz
Have you considered emailing Jesus?


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 Post subject: Re: Consumer Rights and Steam Advice?
PostPosted: Thu Jul 14, 2011 5:49 pm 
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Joined: Mon Apr 20, 2009 6:51 pm
Posts: 12348
Images: 5
Xbox Gamer Tag: Ugly Geezer
PSN Gamer Tag: UglyGeezer
Twitter Username: UglyGeezer
Steam Tag: UglyGeezer
I would if I could :oops:


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 Post subject: Re: Consumer Rights and Steam Advice?
PostPosted: Thu Jul 14, 2011 5:59 pm 
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Joined: Wed Jan 28, 2009 5:47 pm
Posts: 3448
Xbox Gamer Tag: SirStuie101
PSN Gamer Tag: SirStuie
Twitter Username: SirStuie
:lol:

EDIT: This was a joke right?


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 Post subject: Re: Consumer Rights and Steam Advice?
PostPosted: Thu Jul 14, 2011 6:23 pm 
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Joined: Mon Apr 20, 2009 6:51 pm
Posts: 12348
Images: 5
Xbox Gamer Tag: Ugly Geezer
PSN Gamer Tag: UglyGeezer
Twitter Username: UglyGeezer
Steam Tag: UglyGeezer
Curse your edit :twisted:

I'm going to make sure I get it at sale price, just so I can gloat both of your mockings |_()


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 Post subject: Consumer Rights and Steam Advice?
PostPosted: Thu Jul 14, 2011 6:28 pm 
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Joined: Fri Jan 14, 2011 8:05 pm
Posts: 1575
Xbox Gamer Tag: The Disco Bison
Twitter Username: cakeboy79
Steam Tag: themanytentacles
Game Center Tag: themanytentacles
Good luck, Steam are not overly helpful at the best of times and especially not when they would be getting less money than normal. One of the members of another gaming community I'm part of had his account banned when his housemate used some hacks in TF2.

Despite being able to prove it couldn't have been him playing as he was appearing on live TV at the time, they wouldn't budge and he lost over $500 worth of games.

_________________


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 Post subject: Consumer Rights and Steam Advice?
PostPosted: Thu Jul 14, 2011 6:37 pm 
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Joined: Mon Jan 12, 2009 12:02 am
Posts: 3870
Location: Oldham, UK
Xbox Gamer Tag: Benjo321
PSN Gamer Tag: Benjo321
Twitter Username: Benjo321
Anything they do would be a goodwill gesture on their part, you don't deserve anything Geezer :P

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PSN / Xbox / Wii U / Steam / Twitter : Benjo321
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